Minimum Customer Service Standards:

Telephones are answered by a human voice when our
customers call us during regular operating hours

Products and Services that we offer to our customers are
clearly defined to our customers and to CPL associates

Our customers are sold products and service that are
appropriate to their needs and within our capability

Our customers are serviced on a customer-agreed
schedule

We have on-time Zero-Defects product shipment to our
Customers

Ours Customers Service Technicians know exactly what
product and service was sold to our Customer using
information from our Customer Sales Order Document

We have Zero-Defect product installation and customer
service episodes by Customer Service Technicians

We have Zero-Defects invoicing to Customers

We operate clean, safe environmentally sound facilities
and equipment

We conform to our Standard Operating Procedures